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Terms and Conditions

 

Quotations

Customers must submit a list of tasks that need to be completed, in order that a quote is provided that is as accurate as possible. All quotations are based on our best estimate of the time it will take to clean a given area, together with the cost of materials and transport to complete the job. We do ask for some flexibility from our clients, as occasionally estimates differ slightly from the actual time it takes to complete the cleaning tasks We reserve the right to change initial quotation should the client amend the original requirements

Minimum and Additional Charges

There is a minimum cleaning duration of 2 hours per visit for clients who require a regular cleaning regime. One-off cleans will be subject to a 3 hour minimum charge. Extra charges will be levied should a client require additional cleaning tasks to be completed that were not included in the original quotation Should one of our cleaners need to collect keys to a premisis from another location, then a £12 charge will be added. The pick up location should be within 5 miles of the premisis to be cleaned.

End of Tenancy Cleans

As we have stated previously in these terms, Kendall Cleaning Services reserve the right to amend a quotation if the client changes the cleaning requirements that were detailed in the original quotation. Standard end of tenancy cleaning quotations do not include the cleaning of patios, curtains, ceilings, carpets, walls, balconies or the exterior of windows. Also, it does not include any washing up (ie cutlery), clearing up items from the floor or any surfaces that should be in cupboards, on shelves or in drawers. We do not clean walls or ceilings, but the other tasks listed above can be done at extra cost.

Privacy Policy

(i) Customer Data

We collect customer names, contact details and payment details only in the pursuit of the day-to- day administration of the company for the purposes of replying to e-mails and correspondence; the sending of quotations, invoices and the collection of payments. The data of prospective customers who ask for a quotation from us is kept on file until the tendering process is complete. If we are successful in the tendering process and gain a client, we will only keep client data on file that is essential in ensuring the smooth running of the account. If we are unsuccessful with a quotation, we will delete all e-mail or letter correspondence associated with the unsuccessful quotation, as soon as we gain knowledge of this We do not sell, rent or share any customer information or quotation information with any third party

(ii) Our Website and Cookies

We use tracking code to track website usage, which allows us to optimise our website, improving its performance and its usability. No personally identifiable is collected by this tracking code and users anonimity is completely preserved We may have advertising units on this website, which function by downloading strips of HTML code called cookies on to a user’s computer. These cookies help to tailor adverts to different users, and ensure that a selection of adverts are displayed to the user. No personally identifiable information is collected by these cookies  
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